OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
115 ratings and 68 comments received in the last 90 days.
11 June 2025
Despite the car being delivered later than planned, communication, follow up was spot on. The day of collection was smooth running and the handover seamless.
30 May 2025
Emily was fabulous from the initial phone conversation through all the emails, the negotiations, test drive, collecting me from the train station and handover of the car. I told Emily that although I'm 60 miles away, my next BMW will be through them.
25 May 2025
6 stars As above
16 May 2025
Adam Lester was a pleasure to work with. He is trustworthy, reliable, friendly and professional.
07 May 2025
I was well looked after by both sales people
05 May 2025
Outstanding, could not fault any aspect, staff incredibly friendly nothing too much trouble
04 May 2025
Dan looked after us all the way through and made sure we were well informed
30 April 2025
Brilliant experience throughout
30 April 2025
I didn't receive replies to emailed queries from sales executive or from an eat request for paper copies of documents. I feel before sales was more focused than after sales
03 July 2025
The planning of the work and the helpful discussion made it very easy.
03 July 2025
Service is simply First Class !
01 July 2025
Super customer service.
30 June 2025
Again great team and Lewis is great customer service person well done
30 June 2025
My car was checked and any work necessary completed quickly and efficiently.
26 June 2025
Your attention to detail is excellent.
26 June 2025
The problems were sorted efficiently
25 June 2025
Service excellent Video really helpful Mechanic very professional Great to see all about the car
24 June 2025
Everything had been resolved to a high standard.
23 June 2025
Good
17 June 2025
Well looked after