About Your Local BMW Retailer

01205 350000

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

183 ratings and 94 comments received in the last 90 days.

12 April 2024

Just great

11 April 2024

Absolutely amazing!! Rachael was so kind and very helpful, sending me videos and keeping me updated on the process, and the delivery and handover was so smooth! Literally in and out as I'd signed everything online which was a breeze!

04 April 2024

Excellent help and support from the sales executive I dealt with

28 March 2024

I did not visit the dealership during the purchase process, only the collection and dealt with Emily Ball via email apart from the handover. Emily provided a first class service keeping in contact an answering questions as need be. First Class!

22 March 2024

On purchasing my new car I was asked for £500 deposit which I paid the same day, after finding out I had been overcharged £500 on the 12march it is now 22 March and I still have not received my rebate ??

22 March 2024

For Listers Brilliant For my local one Awful

19 March 2024

Listers Boston - Emily Ball, polite, knowledgeable, explained everything well.

18 March 2024

The purchase was a very quick process overall as I had completed a certain amount of research prior to visiting the centre narrowing down my choices of car to two so it was just a matter of choosing the best option for me.

13 March 2024

From the welcome at Reception, our sales person, the technical handover and being met by the Sales Manager - it made us feel a very valued customer

06 March 2024

The coffee was fantastic. Emily was very chatty and helpful and did everything possible to ensure a smooth transaction and handover.

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05 March 2024

All staff were great, Emily couldn't have been more helpful and accommodating. Very quick to respond.

28 February 2024

Excellent, professional and friendly.

27 February 2024

Things ran smoothly with no hold ups

29 January 2024

Excellent service

28 January 2024

Easy process to go through

21 January 2024

Excellent customer service from start of negotiations through to collection of my vehicle

12 April 2024

Brilliant, they kept me fully informed and chased BMW to resolve.

09 April 2024

There was nothing more they could have done - excellent!

08 April 2024

Always find an appointment time to suit me, and always got a loan car available if I need one

08 April 2024

My only complaint is that I spoke to the receptionist the day before my service to tell her my brake warning light was on. When I arrived instead of it taking an hour it took all day and I had to phone at 540 to see if the car was ready.

08 April 2024

Everything was well organised from the booking to collecting my car, all members of staff I delt with were very knowledagble and very helpful

07 April 2024

Timings not accurate at all.

06 April 2024

My vehicle was ready, along with documentation, at the time specified and, as far as I am aware the work carried out was first class.

05 April 2024

On time,did more than they needed to

05 April 2024

I was kept up to date with the problems

04 April 2024

Kept informed of progress of service throughout the day with video

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03 April 2024

Good time keeping

02 April 2024

Great service

02 April 2024

Darren was very helpful.

29 March 2024

Bmw Boston are extremely pro from the second you walk through the door to the second you leave, Jackie, at reception, Joe, and Darren absolutely outstanding

28 March 2024

Lewis Machin was very helpful and explained everything.

26 March 2024

Paul was amazing.

25 March 2024

I have similarly traded with Listers BMW for a considerable amount of time and have experienced very few problems.

24 March 2024

Easy location

22 March 2024

Unfortunately due to work circumstances my current BMW will be returned but i will be returning to Boston Listers in the future to purchase my own vehicle due to having such a positive experience the past 3 years.

21 March 2024

Ease off hand over

21 March 2024

Service manager pull out all the stops to get my car ready so I could use it the next morning Excellent service

21 March 2024

Excellent as ever, wouldn't go anywhere else.

18 March 2024

Good customer service, car was finished and washed after work carried out.

15 March 2024

Staff were friendly and professional

13 March 2024

Terrific service by the colleagues at BMW Boston.

11 March 2024

On receipt of my text notification to collect my car I went to the service desks at 5pm and waited to speak with someone, after asking 3 members of your staff i eventually got my car at 5.45 and one of your team members was rude, man with a beard.

11 March 2024

I waited literally 3 hours for a quick few minuets worth of end of warranty check

11 March 2024

Problem diagnosed and sorted quickly

11 March 2024

They are always so friendly, do what they say and easy to talk to. They talk to you like someone you have known for a while rather than another face that has just walked in and genuinely seem to care about customer service and customer retention

10 March 2024

All work completed as expected with good communication alongside the health check video. All staff were very pleasant and all issues dealt with efficiency. Car returned beautifully cleaned, thank you.

09 March 2024

Car was cleaned lovel after the service. Great technicians always go above and beyond to help and make sure everything is to high standards.

07 March 2024

The work was carried out efficiently and on time.

07 March 2024

The experience at listers is the best I had for a very long time.

07 March 2024

Only down side was highlighting MOT due but not able to do whilst present. Thus should have been known when booked in

06 March 2024

Brilliant service.

06 March 2024

It would have been top marks. However, having been offered a car wash, nothing happened. Eventually I spotted that the car was just sitting there and mentioned it. It was a disconnect between servicing and the valet people.

06 March 2024

Excellent all round and very professional.

06 March 2024

Not applicable. No service yet.

06 March 2024

I have been using Listers BMW Boston for 10 years and they have provided an excellent personalised service throughout. Always courteous and helpful.

04 March 2024

Thorough and looked after my car

04 March 2024

Gave me a time frame and stuck to it

04 March 2024

Since Listers in Boston took care of my BMW it has been a pleasure to ride. The kind care shown by the staff is brilliant!

04 March 2024

You were made to feel important from start to finish and your satisfaction was a top priority.

04 March 2024

Thought it was a superb service. Everyone was very friendly and helpful

04 March 2024

All very efficient.

03 March 2024

I was helped in the sense that a car was provided overnight, when i told your sales executive that my wife had a doctors appointment early the next day.

02 March 2024

Great service

28 February 2024

Very helpful people,

27 February 2024

Good customer service from the team from start to finish.

27 February 2024

Nothing was too much trouble. Budget was met and any questions we had were dealt with efficiently and honestly. Plus Adam at Listers Boston is a great laugh. A real credit to the company

27 February 2024

I had to take extra time off as when I arrived to have an item fitted it had not been ordered. I was given half a tank of petrol which helped but lets face it. 3 hours wasted in this busy life we lead is disappointing. I will go to Peterborough now.

25 February 2024

Part way through the service I received a video link from the technician showing me the service check that was carried out on my M4, fantastic idea and gives you confidence in the technician and the dealership.

25 February 2024

See above.

23 February 2024

First class service

22 February 2024

My Map update had not been done correctly, which meant I had to come back the next day to sort out another day to bring it in. Checks should of been done to ensure servicing ,MOT , and map updates were completed correctly before return of car.

22 February 2024

Very pleased with the service and work done. Was difficult to find somewhere to park on arrival

22 February 2024

Happy with the work done.

05 February 2024

Still no clue what was carried out during the service, other than the tyre inspection and still waiting for a response to my email of 22/12/2023

29 January 2024

Requests still not sorted out ?

29 January 2024

I requested that they check the Add Blue level and top up but this was totally ignored with no explanation.

29 January 2024

Car came back to me the same day, can't guarantee they haven't scratched a trim inside my car also car was washed but didn't do a very good job as was muddy patches still on the car.

28 January 2024

Whoever talked to me were so kind patient and really listened to me.

28 January 2024

As above

28 January 2024

Prompt and kept well informed

28 January 2024

They always do the work while I wait and I don't need to drop it off early and wait all day

28 January 2024

Was left waiting when I arrived even though I said I was going to be dropping the car off early. Not the first time. Think the booking in process could be slicker - Vertu Honda was much better at this

26 January 2024

Lack of and poor communication

26 January 2024

No complaints and pleased that they achieved some satisfaction on my behalf for the component failure. Not too happy that the car needed half litre of oil 3 months after a service but it was topped up free of charge.

23 January 2024

Very satisfied

22 January 2024

Waited 60 minutes for loan car, being used by a staff member. No contact from service centre all day - had to call for update at 5pm. On pick up, car service reminders not reset. iDrive Car service history not completed, still waiting for solution.

22 January 2024

Above and beyond . Consultant with the service I personally have had from Boston Listers since my first car with them . I think 5 cars later I have had the ultimate in service and would never change brand due to this .

22 January 2024

They always give the best service, wouldnt go anywhere else

22 January 2024

Poor technical service.

21 January 2024

Car was seviced on time and everything explained

21 January 2024

Couteous and trustworthy and always try to be helpful.

21 January 2024

Prices could be cheaper

19 January 2024

Was treated well, could have been prompter with appointment time but nothing to complain about.

19 January 2024

Booked appointment for 3pm for a tyre replacement due to hitting a pothole. Asked if they could check if there was any further damage to the alloy. Was advised to wait as it would only be an hour, took them over 3 hours to change a tyre.

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