OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
209 ratings and 117 comments received in the last 90 days.
09 January 2025
Was kept updated throughout the process. Car actually arrived early
29 December 2024
As the rating is precise in its requirements it's easy to choose the correct answer.
28 December 2024
Professional and knowledgeable
25 December 2024
Premises could be more prestigious for the marque. Otherwise excellent.
19 December 2024
Emily was absolutely fab throughout my purchase
15 December 2024
Very good experience throughout. Ellie was always at the end of a phone or email for any of my questions whilst the car was on order.
12 December 2024
Very good customer service, caring staff, the 2 Dan's are amazing. Very knowledgeable and care about their customers.
10 December 2024
Staff were helpful and the showroom very pleasant
09 December 2024
Adam knows exactly what I was after and delivered as usual.
15 January 2025
Very helpful stress free service
15 January 2025
Great other than car was returned semi washed which I didn't expect. A wash and clean was included on the repair quote which I was disappointed with.
15 January 2025
Great and helpful
14 January 2025
Yes very satisfied.
09 January 2025
Would have been 5 if you hadn't completely scratched my car by washing it badly
07 January 2025
They're good
01 January 2025
Asked me to check in online so I wouldn't have to edit, but even though I did I still had to wait for 20 minutes for someone to serve me just to drop off the car.
30 December 2024
It was good
30 December 2024
The glovebox fell apart before I got home and I had to get somebody to put it together for me .
25 December 2024
Health check and recall done on time and very well.
09 January 2025
I was more than happy with experience I received. I had regular updates of the possible date for collection. I was kept up to date at all times. My emails telephone calls were answered quickly Once car delivery quickly received photos updates