I have been looked after well several times over the past few years and they looked after me again while my car was being serviced. However, I have left 5 messages for them to call me in the last 2 weeks and am still waiting for a call from them.

The service department needs to phone customers back when they say they are. Not leave it for the customer to keep phoning them.

A lot of wasted time as despite having a time for the service no one was really interested in dealing with us. A lift into Boston had been agreed but this took more time and then the lift back to the garage required 2 phone calls and was late.

Can't explain why, it's just how I feel.

Work carried out to a very high standard, carried out in a reasonable time frame and swift and friendly service from staff.

Somewhat disappointed with failure to call as promised and time taken to resolve a warranty issue. Has now been resolved.

Everything was ready on time and was gone through thoroughly

Did everything required and very helpful

Staff were friendly, did what was asked and a bit more

This score would have been much higher had I not got home and noticed oil check showing oil level too high which was like it when taken in, making me wonder if or why it wasn't checked.

Always do their best to squeeze me at short notice and keep me going in a loan car even If the work takes longer than planned. They never rush me to get it back to them.

Prompt and courteous at all times.

Although the checks I had booked were chargeable I ended up getting them for free

Fantastic service and very friendly

The car came back running smooth and it was cleaned too.

Any problems are dealt with promptly and efficiently.

Picked car up from home and returned it after the serice as I cannot drive

kept informed of the progress of the service throughout

Poor communication, didn't follow my instructions to NOT wash the vehicle and also caused me to travel a 2 hour round trip which could have been avoided.

Dealing with the service was great but had to contact BMW about my squeaky breaks and since then no follow up which is disappointing

Poor communication, if any, couldn't get through to service department as constantly busy, had to keep calling to see if car ready, before running round at 5.30pm to find it sat there, but no advice received. Plus time display set incorrect.

When leaving the car, I was informed that it would be ready by 4pm I arrive to collect the car about 4pm but had to wait over 1 hour for the software to be updated. I should have checked by phone to ensure the car was ready.

Our service and MOT and camera fitting on the 6 March took 7 hours. The video of this service was not received until our next visit on 13 March to rectify a fault which apparently could not be done on our first visit and took another 4hrs

Did as I expected

Good quality service from start to finish.

As above, polite friendly service and car even given a mini valet

I asked for the windscreen wiper blades to be changed and reported that in certain circumstances the engine failed pick up as I would have expected, having driven 3 Series for many years. Neither of these issues were noted or addressed.

Costly, not unexpectedly, but no contact to confirm car was ready and car was not cleaned as requested/agreed

It is down to the warm extremely professional nature of the whole team, Jess in particular

Took car in for service work and warranty work, car came back without warranty work finished . Has taken three weeks to get car back in despite repeated calls from me to chase them(15+). Constantly told some one would ring back but never do.

Always friendly and helpful

I was well looked after and kept informed

When I booked the first service, I ordered a BMW CarEye 2.0. Not all components were available to fit it; it took two days. First day was good. I was not kept informed of the progress on the second day. The engineers left dirty marks inside the car

got me for a service that wasn't due just like i told them when they rang to arrange

Everything was just as it should be. Very helpful without any overkill

The people at listers bmw Boston are fab

Swift action taken when there was a problem with the spec of the car delivered, but otherwise a great experience

Sales man Michael very helpful and pleased with car

Shaun Callacher was brilliant you should promote him ,

Helpful

Great personal service.

Car was ready when agreed, service was efficient. Handover was not as special as previous purchases, it felt more like I was collecting a hire car.

I called to inquire about the deal on 14/02/19 and by 19/02/19 my beast was delivered to my door step.