Never any problem when requesting advice or assistance

Having been told on the telephone that my first service was due, I was told that the update to my SatNav would be free. When I took the car in, I was the told it would cost £99. This was quickly changed when I queried it! I have my own Garmin SatNat.

My vehicle recall was handled very efficiently by Listers Boston.

See above. Courtesy car was filthy.

Listers Boston always have the best service staff

Service was as expected but let down by the Courtesy Car saga.

I appreciate the site was busy, I was booked in for 13:00 for an MOT and it was over 2 hours later that I left site having waited for the work to be completed

Service Manager Lee Sullivan went out of his way to give me personal service which I greatly appreciated, something sadly lacking in today's modern world.

As a repeat customer with two BMW private cars (one is a Mini) I always return to Listers for repairs or servicing because I trust them and I know that the cars are in the best hands. I would not consider going anywhere else.

Kept informed and friendly helpful team

Just a bit slow to bring my bill and my car when I came to collect it. Waiting for 20 mins with no indication of how much longer it might be or why I was waiting!

I would have expected the washer bottle to be cleaned. As it's still spraying out gunge.

service good but not perfect

The majority of the service received from Listers was impeccable. I was, however, disappointed that my car had been under filled with oil by just over a litre following the major service and the tyre pressures were 7 psi low on all wheels.

did a good job just he cost of parts seems rather high

Dealt with my problem straight away.

As above

Everyone was very helpful and friendly

All the staff here are friendly and genuine people. They offer a great prices and a fantastic service compared to other dealers,which is why I always bring my BMW here and always will, even though it's not my local garage. Thank you Joe!

I have been looked after well several times over the past few years and they looked after me again while my car was being serviced. However, I have left 5 messages for them to call me in the last 2 weeks and am still waiting for a call from them.

The service department needs to phone customers back when they say they are. Not leave it for the customer to keep phoning them.

A lot of wasted time as despite having a time for the service no one was really interested in dealing with us. A lift into Boston had been agreed but this took more time and then the lift back to the garage required 2 phone calls and was late.

Can't explain why, it's just how I feel.

Somewhat disappointed with failure to call as promised and time taken to resolve a warranty issue. Has now been resolved.

Work carried out to a very high standard, carried out in a reasonable time frame and swift and friendly service from staff.

Everything was ready on time and was gone through thoroughly

Did everything required and very helpful

Staff were friendly, did what was asked and a bit more

This score would have been much higher had I not got home and noticed oil check showing oil level too high which was like it when taken in, making me wonder if or why it wasn't checked.

Had to travel 170 miles to pick the car up as i live in the north east

Car delivery as expected. Accommodated when I needed the car.

Fantastic staff. Great deal.

We have already said that we are very satisfied with the overall service.

because I was

Was informed with emails and videos of our car coming of the transporter and amber went through everything with us and set everything up in the car for us .

Love the car, got a great deal but when you have to send your new car back in for 5 days and get given a car that's not fit for purpose, it doesn't help my satisfaction level.

Not always concentrated on as a customer. The environment was too sterile and stylised. Staff were polite and helpful but the atmosphere was not a friendly one.

Everything was just as it should be. Very helpful without any overkill

The people at listers bmw Boston are fab