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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Went as expected
Very professional, reasonable cost and work completed quickly.
Open, honest and clear communication. Instructed me that the work I thought I needed was unnecessary.
They were able to complete all necessary work during my stay.
Car was ready. When they said it would be
I was very happy with the thoroughness of the health check performed on my most recent acquisition. I will certainly consider having future BMW's checked out by the same technician.
All round good service. Nothing negative to comment on
Very quick and easy service and great communication.
Service carried out in a sufficiently timely manner to include extra work needed under the extended warranty.
Courteous and very efficient. Great courier service - very pleasant and very Covid aware.
Because the staff was very pleasant and help full
Faultless.
Professional services what I would expect from a BMW dealership
The whole process was explained to me clearly and left me feeling confident in their work.
no issues
Very polite and knowledgeable.
The experience was excellent from arrival to completion of the works
Kept informed. Somewhere provided to wait.
Darren the service advisor talked me through the process with a rough guide on time and promised to keep me updated when my car was nearly ready . All the staff are very helpful .
One year I was going to change a tyre but was advised that due to my mileage well lack of it! It would last another couple years. This MOT I had them all renewed. Basically I could have been advised to change before it was required. Nice biscuits to
Even during these extremely trying times, due to the Covid pandemic, the customer care and service at Listers BMW Boston was very good. I was given a comprehensive debrief following my 'Service' and also assisted with my BMW dash camera.
an video email was sent giving us notification of what was taking place on the Health Check of the vehicle
The Customer care was exceptional. Very welcoming, helpful and informative. Reception & Service Dept staff were happy to accommodate my additional requests(new battery and windscreen repair). It was a pleasure to visit Lister's in Boston.
Service advisor Kirsty was very helpful, advised me of the MOT failure and a new tyre fitted. No stress, car was ready and waiting for me at arranged time.
The current movement restrictions were overcome with the car being picked up from home serviced and returned without any fuss or bother.
Friendly staff, video sent and done on time.
Very friendly staff, work taken out took longer than expected by thats no fault of anyone's
Informed of the progress of my car throughout the experience.
Always obliging
excellent service which would be hard to improve.
Very courteous. Car was returned cleaned. They allowed me to deliver the car to the garage the evening before.
Very efficient polite staff
Outstanding thought for the customer.
Pleasant and helpful staff No problems with standard of work from the workshop Kept well informed
Kept informed
They are always polite and very helpful and go the extra mile at the Boston dealership, they treat you like your business matters to them and explain things in simple terms.
Excellent customer experience
Excellent service as ever
Good feedback on what was done.
Thorough, friendly, 100% reliable
Everything carried out efficiently and effectively
Spot on as always
From start to finish it was a very pleasant experience
Staff at Listers Boston is very professional and responsed very quickly.
Tom Hyem was very good and made the process run smoothly.
Attentive, strong communication and fast service