As above, polite friendly service and car even given a mini valet

I asked for the windscreen wiper blades to be changed and reported that in certain circumstances the engine failed pick up as I would have expected, having driven 3 Series for many years. Neither of these issues were noted or addressed.

Costly, not unexpectedly, but no contact to confirm car was ready and car was not cleaned as requested/agreed

Took car in for service work and warranty work, car came back without warranty work finished . Has taken three weeks to get car back in despite repeated calls from me to chase them(15+). Constantly told some one would ring back but never do.

It is down to the warm extremely professional nature of the whole team, Jess in particular

Always friendly and helpful

I was well looked after and kept informed

When I booked the first service, I ordered a BMW CarEye 2.0. Not all components were available to fit it; it took two days. First day was good. I was not kept informed of the progress on the second day. The engineers left dirty marks inside the car

got me for a service that wasn't due just like i told them when they rang to arrange

Problems sorted transport all provided

Brilliant service and excellent staffs

Falsely sold

I wasn't able to drop my keys off in the morning for servicing, had to arrive at a set appointment time. wrong spark plugs fitted - resulting in recall. Parts not available when car had been in for warranty work, resulting in more inconvenience

Didn't return my calls or my e-mails

Car was collected and delivered back. All was well but I was surprised to see the passenger footwell dirty. I would recommend that the collection person uses a seat cover, and places paper mat covers on the floor. Our local garage always does.

Car has to return for a recall part

efficient .on time.

Afterwards I made 4 phone calls to query an item on the invoice. On the first three occasions I was promised a call back, which never came. Only on the fourth attempt was the matter resolved. I had similar experiences when buying the car last Aug.

They are the best

kept us informed

This would have been completely satisfied if I had received a call to tell me I needed wipers before fitting them.Not a major problem but it would have been considerate to have done so.

Service reception people is very very good bend over backwards to help you the fault with the vehicle is not always rectified first go but the service and response you get is very good

They gave good service

Listers did all the running about I just sat at home.

The problem was solved quickly

Car had a problem brakes not working on rude home had to pump brakes to get it to work booked it back in as still pumping to make brake works not ideal

Always very thorough as which is needed, as for safety on the roads, everyone needs their families to have a safety checked vehicle, to drive its essential to have this, and in my opinion Boston BMW, provid this.

I called to inquire about the deal on 14/02/19 and by 19/02/19 my beast was delivered to my door step.

As above Lauren could not have done anything more for me, and the other staff members i dealt with were very knowledgable

Would have been completely satisfied except for the fact the reservation fee has still not been returned.

As I earlier stated, everyone was very professional about the way they treated me and my family when we were looking around the forecourt and show room.

I had to do all the chasing when rang took forever to ring back if at all

Couldn’t do enough for us Went over and above Customer service was excellent

Everything went well but still waiting for the flowers and chocolates (as promised!)

excellent service at all stages

A very smooth transaction.

Very good