Listers Boston Star Rating
Sales
4 comments from 15 reviews
Service
27 comments from 88 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Very polite and helpful"
"Would have been 5.0 if id been aware when the service would finish"
"i am very happy with the dealership they went out of their way to help and were very friendly."
"Excellent service"
"I think they are great."
"Work carried out without authorisation. Poor communication."
"What a difference at BMW Boston, the staff are happy, smiling and very receptive, the service manager is always a pleasure to speak to"
"Excellent and professional level of service, to be congratulated on their overall performance"
"Unable to provide a courtesy car."
"Service staff s assured me that the Navigation update 2012 would have 7 digit post codes and be up to date to November 2011. The update did not have 7 digit postcodes and new roads are not shown. e.g. new A16 north of Peterborough."
"As I was in a rush, they provided 2 service engineers to work on my car to complete the work quicker."
"Lack of courtesy car."
"I'm still waiting for them to contact me about opening an account with them - it's over two weeks now."
"The after sales manager James Gotts was very flexible and accommodating and very helpful."
"Would like WiFi in the dealerships, this would save having to supply a car."
"I asked for a courtsey car. I need proof of ID. I was moving house and did not have any."
"Was told my car was cutting out because the battery was flat after a 130 mile journey"
"When I arrived I asked about my tyres and was advised they were ok by the booking person as no technician was available. I was called to say my car was available and that it needed 4 new tyres."
"They have always looked after me, I cant fault them at all."
"An excellent team in the service department, all work completed on time"
"brake discs were changed on this relatively new car."
"James Gotts and his aftersales team provide an enviable level of service across aspects of their responsibilities."
"Suggested unecessary, additional work"
"service staff were excellent, loan car was nice spec and repair was very quick"
"The car went in for Scotch Guard treatment and I am not sure it has been done."
"Fit of mudflaps after purchase. Was absolutely certain they were part of the deal as had specified I needed them from the start, but failed to see salesman had not put them on paperwork so had to pay for them."
"Dealership very helpful"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"easey to talk to excellent"
"I found Listers to be very professional during the whole process. They made me feel very welcome at the site and nothing was too much trouble for them. I would highly recommend them in the future."
"I'm very happy with it. The only problem with the dealership is that they dont have biscuits."
"sometimes difficult to get hold of a specific person when you ring up, but otherwise very good"