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Could not have been improved in any way.
Very obliging staff ,nothing to much trouble. I was surprised to receive my servicebill with no charge for the loan car or collection and delivery of my car
Attentive,reassuring and understanding service. The team went above and beyond to ensure we received the best service. I even received a stunning bouquet of flowers.
All the service team including the workshop team behind them are fantastic.
Pleasant experience with staff giving me a lift into town. Service assistant pleasant and helpful. Only let down was price of oil. £100 when elsewhere £25 - £65.
See above first question
Vehicle was ready ahead of time. Good communication from customer service staff at Listers BMW Boston.
First class from start to finish.
During the service my security camera was unplugged but did not get plugged back in after the service, I discovered this a week later as I was away. I am pleased nothing happened to the vehicle during this week with no camera recording.
Excellent customer service and arrangement with loan ?Ca?r very satisfied.
Excellent service from start to finish
BMW Boston couldn't have been more helpful and friendly
Booking winter health check was simple, a recall and software update were also identified and carried out at the same time. Courtesy car was made available
Patrick on the service desk was well informed and polite. The fault with my car was remedied promptly.
I took my car in for a problem with the electronic hand brake not engaging I had only bought it July this year so the work was covered by the warranty.Patrick was the team member I dealt with he was lovely and assured everything would be dealt with.
Friendly helpful staff. Job completed on time. Nice coffee.
The staff at Listers are very good at dealing first time with everything and always do so in a friendly way
They are very professional and helpful
Last two visits have not been one hundred per cent
Excellent service. Kept you informed throughout.
Great service from Patrick who is always friendly and welcoming. Keeping me informed at all stages.
I was disappointed that they didn't stick to their word of sorting out the initial inspection price as it only took 5 mins. To add to this only the month prior had I had a full service, MOT, new brakes pads & disks front & rear so I do spend a lot.
Advice given at service was good and not pushy on advisory work.
Many calls to keep me updated and great service delivered by the Boston dealership.
Better than Soper
I appreciate your service of someone picking up the car and returning it after repair. Your Service Manager, Patrick, is very helpful and good at explaining in detail the required work that needs to be done.
I would have liked to have been told why my car was being kept overnight.
Everything was rectified to my satisfaction.
Service was excellent. Very efficient and quick
All of my concerns were dealt with efficiently
Every thing done as requested.
Quick and easy
The service was so good
Very good customer service
Patrick in the service department was most helpfull.
service department has good technical knowledge and were very helpful
always polite, communicate well and sorted a problem I had efficiently
From the initial call from them following up my service needs, To the way I was swiftly dealt with and kept informed on work being done. My car and I were shown the same care you would expect, When taking a loved one into hospital.
They were very friendly & efficient. We were kept to date with what was happening throughout the service
They fixed my problem quickly at the time they said they would!
Very helpful and polite staff. Nothing to much trouble for them. Excellent customer service.
Having taken my car in for the airbag to be checked, they offered a free 'health check' and a clean. They found two or three fairly minor problems, but also found that I had a broken coil spring. I am so grateful to Patrick who arranged this check.
Took longer than expected for a winter check, 1hr 45 and yet advertised on the walls inside the dealership were adverts to suggest a service only takes 90mins.
Right from my call to book in, I felt valued as a customer.
Problem solved quickly while I enjoyed a coffee.
Always willing to help and advise.
Ease of booking, VERY helpful staff, and a FIRST class service, which of course BMW could only offer.
I have been a Listers customer since moving to Lincolnshire three years ago and can see no reason go elsewhere, as I am always looked after and treated well.
All needs catered for
Always welcoming and pleasant and go the extra mile to give satisfaction
Cars got sorted no problem
As it was only an air bag recall, was pleasantly surprised to have the car washed and hovered inside.
Car was collected and returned as arranged. I was happy to release my car to this driver who appeared sensible and responsible
Friendly attentive staff, ready to answer any queries with a smiling face. Car wash as complimentary.
Excellent comms and made aware of all that was happening
picked up car did service, warranty work, safety recall returned car wash & cleaned,what not to like.
Good communication with the purchaser maintained. Knowledgable staff employed.
Great customer service
because with everything in life there is always some need to make improvement
sales contact went above and beyond and 'owned' every interaction required. The customer, does not really have a relationship with the BMW Centre, it has one with his or her contact, this person represents the brand and this person was very good.
everything went through no problem
Excellent professional sales person.
Different satisfaction level by different people. Sales is completely, accounts fairly, other support people completely dissatisfied or somewhat dissatisfied. The overall is high because I spent more time with Sales people than the others.
We were made to feel most welcome. The showroom was spotless.
Had no problems from start to finish
Made welcome and looked after throughout. Sales Manager Adam Lester knows his customers and their requirements.
Contact and updates from the salesman was very good.
Nothing too much trouble. Looked after like only customer in the showroom.
not every sales person had the same approach as the one I wanted to see and finally dealt with .. and then completely satisfied
Shaun and his colleagues were incredibly helpful. Shaun was incredibly knowledgeable about all the cars and features of each car. Nothing was too much trouble for him, he was flexible around us and made sure we got exactly what we needed.
Great customer service, great coffee! All my questions were answered - nothing too much trouble.
Excellent service all round. Great job ??
The only reason I didn't give you a 5 was because the handover of the car was a little rushed. The centre was very busy with lots of hand overs but no one even had the time to explain how the controls worked. Up to that point everything had been good
Couldnt fault the service, on the ball!
Nice people to deal with
I was satisfied in as much nothing was to much trouble.
They all new the product that they sold me very well
All the staff starting with the receptionist were very pleasant and welcoming.
Everything went very smoothly and the car was presented to me and explained in a very comprehensive way
It all worked as expected and promised