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Always willing to help and advise.
Problem solved quickly while I enjoyed a coffee.
Job was done satisfactorly but customer service could have been better
Ease of booking, VERY helpful staff, and a FIRST class service, which of course BMW could only offer.
I have been a Listers customer since moving to Lincolnshire three years ago and can see no reason go elsewhere, as I am always looked after and treated well.
All needs catered for
Always welcoming and pleasant and go the extra mile to give satisfaction
Cars got sorted no problem
As it was only an air bag recall, was pleasantly surprised to have the car washed and hovered inside.
Car was collected and returned as arranged. I was happy to release my car to this driver who appeared sensible and responsible
Friendly attentive staff, ready to answer any queries with a smiling face. Car wash as complimentary.
picked up car did service, warranty work, safety recall returned car wash & cleaned,what not to like.
Excellent comms and made aware of all that was happening
they offer a very good service, I'm disabled and they accommodated my every need. They offered me refreshments, checked my car over, cleaned it and made me feel very welcome.
Well looked after whilst my car was serviced. However - please change my name on your Database - its Penny Coupland (not Coopland)
I have had problems be.for they have all ways sorted it out .
Very friendly service reception by Patrick.
My service adviser, Darren was at pains to tell me either by phone or text (when I was not available) what progress was being made with the fault on the car. He is a credit to the brand an also to Listers of Boston Lincs.
This was a vehicle recall check and I was completely satisfied with all the staff.
Excellent and very thorough
The service team are so efficient
When I bought the car I was sold a 3 year service package, with BMW finance saying that I would do 20,000 miles per year. No one pointed out that the service package was for 3 years OR 50,000 miles. This resulted in me having to pay for this service.
Booked at a convenient point, kept up to date with progress and job completed successfully.
Happy with Service
From the moment one walks in the door, you are taken care of. Choice of drink offered and a member of the service team quickly deals with your visit. Good communication is vital and Listers BMW Boston are very good at sorting any issues.
Friendly courteous and helpful approach is my usual experience with this dealer.Good diagnostics and reliable responder which I would expect from BMW.
The service department were very thorough when my car went in .... dealing with all problems I had expressed concern with .... Execellent Service
looked after me from start to finish
Kept me informed
Everything completed as promised and on time
Satisfied because I know that everything that's needed to be done will be done to a very high standard and that I can drive away with confidence.
All the staff very pleasant but now had two poor outcomes in fact still wait some two weeks later for information and a reply to an email. So I have now sorted the problem and moved on.
always been good
they had a quick response to booking my recent visit, provided transport and completed task on time
Excellent service on every visit.
Darren on the service desk and Darren the technician were excellent over our unexpected replacement of the OSF Shock absorber after 1700 miles... very rapid action... first class
Excellent as always
Phoned by customer services to see if we wanted a service and we agreed. Told there was numerous curtesy cars. There were no available cars on the day of service
Staff were friendly and helpful. Installation time was as previously advised.
It's on my way to work and quick to drop off and pick up
THE OVERALL FRIENDLY ATTITUDE OF ALL THE STAFF, ALSO THERE KNOWLEDGE OF ANY QUESTION THAT I ASKED (and if they did not know they would find out for me )
They did the bare minimum to satisfy themselves that the car was capable of a higher mpg than we are getting on average. A short drive on flat open roads is not a good indicator of average economy
Swift and efficient service
same as above
Always receive very good service
Very good customer service.
Excellent service all round. Great job ??
The only reason I didn't give you a 5 was because the handover of the car was a little rushed. The centre was very busy with lots of hand overs but no one even had the time to explain how the controls worked. Up to that point everything had been good
Nice people to deal with
Couldnt fault the service, on the ball!
I was satisfied in as much nothing was to much trouble.
They all new the product that they sold me very well
Everything went very smoothly and the car was presented to me and explained in a very comprehensive way
All the staff starting with the receptionist were very pleasant and welcoming.
It all worked as expected and promised
As above, staff at all levels were professional and showed excellent customer service.
the centre salesperson was in general helpful.However, the sales point agreed for was reneged upon with a list minute change to rush the sale through in July. As a result the centre had to deliver the car to Edinburgh and the handover was imperfect
The Salesman we dealt with was very good and went out of his way to make sure we were happy and we would defiantly use him again but the car had not been valeted to our standards. We had to do it ourselves when we got it home.
it was a special promotion weekend, so it was very busy, couldn't get hold of the tech genius so I bought without having all the answers to the questions I would have liked.
I think the dealership I purchased my BMW from could benefit from some in house training for example the sales guy did not realise you could carry out the Log book details on line.
Despite a delay in moving the vehicle to the right dealership the service was very good and the process was explained at each stage.
Very well run promotion week-end, made to feel welcome
Although we found a slight paintwork blemish it was rectified within a few days to my complete satisfaction.
Very pleased with the work they had to put in to make this exceptional experience happen for me i.e. Putting a case forward for me to be able to purchase this m4 dtm edition.
In overall terms I am satisfied with the experience.
The staff at Lister's in Boston were very helpful, spoke in clear plain language and were honest and open. In short they gave me the impression they were confident, did not over promise and delivered what they said they would. They made it work
Very pleasant staff, nothing was to much trouble, was made to feel welcome